We consider that what units our firm aside from our opponents is our customized dedication to each accomplice. “World class service” will not be an empty promise at Bizness Apps. This world-class service begins with our communication technique. A few days in the past, we shared Part 1 of how we help our white-label companions. This publish will present a Half 2 with extra data on how we ship this world-class service to our clients.
1. Message Heart
Throughout the Associate Dashboard, you will see the Message Heart, the place to search out up-to-date data. With the intention to keep knowledgeable about the whole lot Bizness Apps and cellular, ensure that to verify right here regularly.
Extra particularly, we ship three sorts of data inside the message middle positioned in your accomplice dashboard.
- Weblog: We combination all blogs posts into your dashboard so you may keep up-to-date with our newest content material.
- Information: Our workforce will share something newsworthy with you right here, together with current trade developments.
- Updates: This part is devoted to our platform and product updates, so you recognize what’s new within the app builder.
In case you might be unfamiliar with this space of the Associate Dashboard, take a look at the screenshot beneath to search out out how one can keep knowledgeable:
2. Buyer Assist Ranges
Buyer help revolves round our dedication to your success. We wish you to have the ability to get solutions or recommendation as quick as doable, as a way to allow you to achieve constructing a cellular enterprise.
- Telephone Assist: Our cellphone help hours are Monday to Friday 6am to 6pm (PST). We attempt to reply your cellphone calls in actual time or reply to voicemails inside the hour.
- E-mail Assist: Our e-mail help is offered 24/7 with a 2-hour turnaround time inside enterprise hours. Word: Something outdoors our enterprise/cellphone hours of operation is a next-day response.
- NEW BizHelp App: Whereas we’re formally launching our new help app on Might 1st, we’re giving our companions early entry to this database of solutions! BizHelp would be the first resort for all of your questions and troubleshooting points, the place you may entry how-to movies and assist desk articles at any time when and wherever you might be. All of our communications shifting ahead will likely be despatched through the app, efficient Might 1st, 2018! Get early entry to the app right here:
- PWA: www.bizhelpba.com
- iOS: itunes.apple.com/us/app/biz-help/id1360441226?ls=1&mt=8 or search “Biz Assist” within the App Retailer
- Android: https://play.google.com/store/apps/details?id=com.app_bahelpdesk.layout or search “Biz Assist” within the Play Retailer
three. Suggestions Path
We worth your suggestions and are open to listening to your experiences with our platform, our supplies, and your shoppers. So with out additional ado, meet our wonderful administration workforce that you’ll be able to communicate to straight. From left to proper, Nick, Stephanie, and Rosa.
Nick, Stephanie, and Rosa are at all times right here to assist! If you’re not glad with the shopper help responses or really feel that we aren’t getting again to you in a well timed method, please don’t hesitate to tell us. Rosa, our Chief Success Officer, says: “All three of us possess a wealth of knowledge and we worth your whole suggestions. We’re comfortable to listen to from you, even in case you aren’t utterly glad.”
Listed here are the choices it’s important to communicate to our administration workforce, ensure that to observe the Buyer Assist Suggestions Path on this order:
- Name or e-mail our Assist Staff (ONLY if this not passable transfer on to steps 2-Four)
- Ask for a Supervisor – Nickmisewicz@biznessapps.com
- Ask for a Director – Stephanie@biznessapps.com
- Ask for our Chief Success Officer – Rosa@biznessapps.com – LinkedIn
Four. Webinar Highlight Collection for Resellers
Moreover all of the methods we share data with our companions, we additionally need our companions to have the ability to collaborate with us and one another. As talked about on the previous blog, we can have a brand new Webinar Highlight sequence. In collaboration with our companions, we’ll put a highlight on matters that may straight allow you to develop your corporation. We welcome nominations for matters, together with areas you would possibly want further recommendation or coaching in. Word: Ship your solutions to firstname.lastname@example.org.
The webinar calendar and registration hyperlinks might be discovered within the BizHelp App, beneath the “Webinar” tab. You’ll be able to register for all of the webinars right here! Additionally, you will see reminders within the Message Heart in your Dashboard.
Bizness Apps’ mission is to ship world-class service daily, each time. We welcome your suggestions and solutions, so don’t hesitate to achieve out to us by way of all of the above channels!